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This is usually caused by an expired access token. Go to Connected Accounts in your dashboard and click Reconnect on Instagram. You may also need to ensure your Instagram account is a Business or Creator account — personal accounts have limited API access.

Postlo supports MP4 and MOV formats up to 4GB. For best results, use H.264 codec, minimum 720p resolution. If your file is valid but still failing, try a fresh upload or contact support with your ticket ID and file details.

This sometimes happens due to a brief payment processing delay. Wait a few minutes and refresh your account. If your plan still shows as Starter after 10 minutes, contact us via the form above with your receipt number and we'll fix it immediately.

You can cancel anytime from Settings → Billing → Cancel Subscription. You'll retain full access until the end of your current billing period. No hidden fees or penalties. We'll also send you a confirmation email once cancelled.

Absolutely — and we take feature requests seriously. Use the support form above and select "Feature Request" as the topic. Our product team reviews all requests weekly. Highly upvoted features are prioritized in our roadmap.